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A 40,000-seat migration delivered six weeks ahead of a renewal deadline
A Fortune 500 customer was three weeks from renewal, halfway through a migration, and had lost the internal engineer who owned it. Nobody on our side wanted to touch it because the contract was already counted as lost. Rebuilt the migration plan from scratch in four days, working directly from the customer’s own ticket history. […]
A Fortune 500 customer was three weeks from renewal, halfway through a migration, and had lost the internal engineer who owned it. Nobody on our side wanted to touch it because the contract was already counted as lost.
- Rebuilt the migration plan from scratch in four days, working directly from the customer’s own ticket history.
- Ran a written daily standup across three time zones so no one was ever waiting on a call to make progress.
- Escalated two genuine product bugs to engineering with reproductions attached — both shipped in the next release.
- Left behind a 40-page runbook the customer’s new admin still uses today.